Scheffers - Retruns Policy
Last Updated: July 18, 2018
We pride ourselves on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us:
If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, to the fullest extent permissible under applicable law, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
How to Return Products:
Obtaining an RMA Number: Please contact either your account executive or the Customer Service Department by phone at 419-560-1800 within 30 days of purchase for a Return Merchandise Authorization (RMA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RMA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RMA, customers are given 15 days to return the product.
Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you for replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.
CREDIT for Returns:
Credit for returned merchandise will be applied as a charge back to the purchaser’s credit card only after the returned merchandise has been received and the Return Merchandise Authorization (RMA) has been processed.